Client Service Specialist

Faviola, originally from Southern California, attended Mt. San Jacinto College and is fluent in Spanish. She loves connecting with clients and making sure they feel supported. With a career built on putting people first, Faviola’s work centers on understanding client needs and delivering consistent, professional service. She is also involved with Support Friends at Foster the City, where she offers encouragement and care to families in need. Outside of work, Faby enjoys cooking, trying out new recipes, and sharing meals with friends and loved ones. She finds joy in creating warm, welcoming spaces both professionally and personally.

Client Service Specialist

Alma is part of the Client Services Team, setting up new accounts and serving as liaison for financial institutions and clients alike.

Born and raised in Reno, NV, Alma attended Galena High School and TMCC. With her background in banking and customer service, and her fluency in Spanish, Alma loves to make people smile. Fun Fact: Alma and Sandra have a common background in cosmetology. Being with AWM since 2023 has been one of Alma’s biggest blessings. Alma is very proud of her two children and adores being a mom.  We are very grateful to have her during the weekdays, as Alma devotes her weekends to her family, doing fun activities throughout NV with her son, her fiancé and local, extended family.

Director of First Impressions

Doreen is the first person you see when you walk into the AWM office. Equipped with 20 years of customer service experience, she helps clients stay connected to AWM’s financial advisors through phone calls and one-on-one meetings. In addition to scheduling appointments, Doreen also prepares reports for the advisors and maintains files. She is also essential to the client services team as she prepares the necessary documents to open new accounts, maintains client contact information, and prepares reports for client meetings.

Doreen is originally from San Diego, Cal., loves the beach, and loves hiking in areas around Reno and Tahoe. In her spare time, she participates in the Crochet Ministry, Meals Ministry, and Greeting Ministry at her church and loves loves spending time with her kids and grandkids.

Director of Client Experience

Dee has extensive experience in client and customer relations and has spent a great deal of her career working in the non-profit, medical, and financial industries, developing strategic plans, programs, and systems. Dee is heavily involved in the community and has served as Chair of the Reno/Sparks Chamber of Commerce, Reno/Sparks Adult Leadership Program, and Reno/Sparks Youth Leadership Program. She has also volunteered for numerous local organizations, including the United Way of Northern Nevada, Casa de Vida, and Boys and Girls Club of Truckee Meadows.